What it is
- Calls, SMS, emails and enquiries in one inbox
- Every conversation attached to a single customer record
- A simple view of who contacted you, what they said, and what's next
- No CRM jargon — just a clear place to manage conversations
Why a tradesperson should care
- Customer details spread across phones, email and WhatsApp is how good enquiries get lost.
- One record per customer means you can actually see what's happening with each one.
- It's simple to use — you don't need to be a software person.
All-In-One Inbox
1 customerSMS2m
Sarah K.
Can you fit a new boiler next week?
Call14m
07700 900...
Missed → recovered, callback booked
Email1h
j.davey@
Enquiry from contact form — quote
Chat2h
Website chat
AI captured details, sent to inbox
How it works
- 1Every channel — call, text, email, chat — feeds into one inbox.
- 2Conversations are tied to the customer, not the channel.
- 3You see the full picture in one place and follow up from there.
Where it fits
The inbox is where calls, missed-call recovery, lead engagement and chat all land — the single source of truth for customer conversations.
More of the system
Smarter Website
Professional, mobile-first, conversion-focused websites with service pages, location pages, project proof and clear calls to action.
Read more Review Engine
Automatic review requests and reminders after each job, so happy customers actually leave the reviews they meant to.
Read more Missed Call Recovery
When you can't answer, the system texts the caller back instantly and starts the conversation before they ring the next firm.
Read more Email & SMS Lead Engagement
New enquiries get an immediate, honest acknowledgement by email and/or SMS — so the customer knows you've got it and what happens next.
Read more